ACI Airport Economics & Finance Conference
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ACI-WORLD BANK ANNUAL AVIATION SYMPOSIUM
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Monday, 20 March, 2017
The ACI-World Bank Annual Aviation Symposium will be lead by Charles Schlumberger, Lead Air Transport Specialist, The World Bank who will create an interactive and exciting forum of discussion. He will be joined by senior representatives from airports, investment banks and financial institutions around the world.
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ACI’s Airport Service Quality Workshop: Benchmarking for a better customer experience
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NEW FOR THIS YEAR!
Monday 20 March, 2017 - 17.45 - 18.30
This workshop will be led by ACI Airport Service Quality (ASQ), the only global benchmarking programme measuring passengers’ satisfaction while at the airport. Using a rigorous and proven methodology, this workshop will demonstrate how getting regular reliable feedback from your passengers can allow airports to validate and prioritize enhancement projects, benchmark with other airports and optimize investments.
Please click here to register for the workshop.
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